Emails have their place, but they can feel a bit stiff, right? With chat, there’s no need for "Dear Sir/Madam" or "Sehr geehrte Damen und Herren." Just open the app, type your message, and hit send. It's fast, it's casual, and it's straightforward. Of course, if you love formalities, no judgment here—you can still keep it as formal as you’d like!